Shipping policy

Shipping, Production & Delivery Policy — CK Living

CK Living specialises in handcrafted, made-to-order furniture. Most of our sofas, beds and upholstered products are manufactured specifically for each customer in our Lancashire workshop rather than dispatched from pre-existing stock.

The time between placing an order and receiving delivery therefore includes both a production period and a delivery scheduling period.

Order Processing

Orders are reviewed and processed within 1–3 business days of receiving your order confirmation.

During this stage, we confirm the product specification, fabric, colour, size, configuration, delivery address and any custom requirements.

Business days exclude weekends and UK bank holidays.

Production Times

Standard Made-to-Order Furniture

Our standard made-to-order furniture is normally manufactured, quality checked and prepared for delivery within 10–15 working days from the date your order is confirmed.

Once production is complete, delivery is normally scheduled within a further 2–6 working days.

The estimated overall timeframe for most standard orders is therefore approximately:

14–21 working days from order confirmation to delivery.

Bespoke and Customised Furniture

Products made to non-standard measurements or specifications may require additional production time. This can include:

Custom dimensions;
Alternative sofa configurations;
Specialist fabrics or colours;
Bespoke cushion fillings;
Design alterations;
Other customer-requested modifications.

Bespoke and heavily customised orders will normally require approximately 15–25 working days, depending on the requested specification and material availability.

Where a different timeframe applies, this will be communicated to the customer directly.

All production and delivery timeframes are estimates. We will keep you informed if any issue affects the expected completion date.

Delivery Options

Standard White Glove Delivery — Free

Our standard white glove delivery service is provided free of charge to eligible mainland UK addresses.

The usual overall timeframe is approximately 14–21 working days from order confirmation, including production and delivery scheduling.

Express White Glove Delivery — £99

Where available, our express service prioritises the production and delivery scheduling of your order.

The estimated overall timeframe is approximately 10–15 working days from order confirmation.

Express delivery is subject to production capacity, product type, delivery location and material availability. Bespoke or heavily customised products may require longer.

How Delivery Is Arranged

Most mainland UK furniture orders are delivered by CK Living’s own two-person furniture delivery team and van.

Once your furniture has completed production and passed its quality checks, our team will contact you by telephone, WhatsApp or email to arrange delivery.

You will normally receive:

Confirmation that your furniture is ready;
A proposed delivery date;
An estimated delivery window where available;
A call or message from the delivery team before arrival.

As we operate our own furniture delivery vehicles, conventional parcel tracking numbers are not normally provided for mainland UK furniture deliveries.

Our customer-service team will remain available to provide updates throughout production and delivery.

White Glove Delivery Service

Our white glove service includes delivery by an experienced two-person team.

Depending on the delivery option selected and the access information provided, the team may:

Bring the furniture into the agreed room;
Unpack the furniture;
Assemble the furniture where required;
Position the furniture;
Plump and arrange sofa cushions upon request.

Customers are responsible for ensuring that doorways, hallways, staircases, lifts and access routes are suitable for the dimensions of the furniture ordered.

Please inform us before delivery of any restricted access, stairs, parking restrictions or other circumstances that may affect delivery.

Upstairs and Upper-Floor Deliveries

Where furniture must be carried upstairs or to an upper floor, please select the Express White Glove Delivery option at £99 and notify us when placing your order.

This allows us to allocate the appropriate delivery team, time and equipment.

Upper-floor delivery is subject to safe and suitable access. Where access has not been disclosed in advance, we may be unable to complete the delivery or may need to arrange a further delivery at an additional cost.

Customer-Requested Delivery Holds

We understand that customers may order furniture before moving home, completing renovations or becoming ready to receive delivery.

Customers may ask us to hold completed furniture until an agreed delivery date.

Where a delivery hold has been requested:

The delivery may take place outside our usual estimated timeframe;
The revised timing will be agreed directly with the customer;
The order will remain safely held until the agreed delivery arrangements are confirmed.

A delay requested by the customer is not considered a production or delivery delay by CK Living.

Please contact us as early as possible if you require your order to be held.

Customer Updates

Customers are kept informed throughout the order process by one or more of the following methods:

Email;
Telephone;
WhatsApp;
Direct contact from our delivery team.

Customers may contact our support team at any stage to request an update on production or delivery.

Remote-Area Surcharges

Additional delivery charges may apply to remote or outlying areas, including certain addresses within the following postcode regions:

AB, TR, TQ, PL and CT.

The charge will depend on the delivery location and the size and weight of the order.

Please contact customersupport@ckliving.co.uk before ordering for a tailored delivery quotation.

Northern Ireland Deliveries

Northern Ireland orders are delivered using a trusted third-party furniture courier.

The standard charges are:

Beds: £150
Sofas: £200

Northern Ireland deliveries are normally ground-floor delivery only and do not include assembly or room placement unless agreed separately in writing.

Where tracking is available from the third-party courier, the details will be provided after collection.

Delivery times to Northern Ireland may be longer than mainland UK delivery times due to route availability.

Delays Outside Our Control

Occasionally, an order may be affected by circumstances outside our reasonable control, including:

Fabric or material supplier delays;
Adverse weather;
Vehicle breakdowns;
Road closures;
Restricted delivery access;
Manufacturing issues discovered during quality control;
Unusually high order volumes.

Where a delay occurs, we will contact the customer and provide an updated estimated timeframe as soon as reasonably possible.

Failed or Rearranged Deliveries

Customers must ensure that someone is available to accept delivery on the agreed date and that suitable access is available.

Where a delivery cannot be completed because:

Nobody is available;
Access is unsuitable;
Incorrect access information was provided;
The customer refuses the agreed delivery;
The item cannot be safely carried into the property;

a further delivery charge may apply before another delivery can be arranged.

Damaged Items

Please inspect your furniture as soon as reasonably possible after delivery.

In the unlikely event that an item arrives damaged, contact us at customersupport@ckliving.co.uk within 48 hours of delivery and provide:

Your full name;
Your order number;
A description of the issue;
Clear photographs or videos showing the damage.

CK Living Ltd will assess the matter and work towards an appropriate resolution.

Returns and Refunds

Please refer to our separate Returns & Refund Policy for full information about cancellations, returns and refunds.

Non-customised items may be eligible for return within the applicable returns period. Bespoke, personalised or made-to-measure products may be subject to different cancellation and return conditions.