Delivery information
Clear delivery from order to room
Understand delivery timeframes, access checks, white-glove service and what happens on delivery day.
Quick support links
1
Order confirmed
Once your order is placed, our team confirms your product, options and delivery details.
2
Made or prepared
Your furniture is prepared, checked and booked into the delivery schedule.
3
Delivery arranged
We contact you with a delivery day or estimated route window when available.
4
Delivered to your home
Your order is delivered to the agreed address. Access and upstairs delivery may need confirming in advance.
Delivery checklist
- Measure doorways, stairs and tight turns before ordering
- Check product dimensions against your room
- Tell us about flats, lifts, stairs or restricted access
- Make sure someone is available to accept delivery
- Inspect your furniture on delivery and report any issue quickly
Frequently asked questions
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How long does delivery usually take?
Most standard mainland UK sofa orders aim for a 1–2 week delivery window where stock, production and courier routing allow. Some remote areas, custom items or busy periods may take longer.
Do I need to check access before ordering?
Yes. Please measure doors, hallways, stairs, lifts and tight turns. If you are unsure, send us photos or measurements before ordering so we can advise.
Can I pay a deposit and the rest on delivery?
Selected orders may be available with a deposit and remaining balance paid on delivery. Availability can depend on product, address and order details.
Do you offer finance?
Finance options may be available at checkout through approved providers. Finance is subject to status, approval and provider terms.
Can I order fabric swatches first?
Yes. Fabric swatches are recommended before choosing a colour, especially with neutral tones, velvet finishes and rooms with changing light.
Can sofas be customised?
Selected sofas may be available in custom fabrics, colours, sizes or configurations. Contact us before ordering if you need a bespoke option.
What does the warranty cover?
Warranty cover depends on the product, but may include frame manufacturing defects and general manufacturing faults. Wear and tear, misuse and accidental damage are not usually covered.
Can I return a sofa if it does not suit my room?
Return eligibility depends on timing, condition, packaging and whether the item is standard or customised. Contact us quickly after delivery if you have concerns.
When should I report an issue?
Please inspect your furniture on delivery and contact us as soon as possible with photos, your order number and a clear explanation.
How do I choose between left-hand and right-hand sofas?
Stand facing the sofa from the front. The side with the longer chaise or corner section determines whether it is left-hand or right-hand facing.
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Still need help?
Send us a WhatsApp or email and our support team will help you choose, measure, order or resolve an existing query. For phone ordering, request a call from the product page.