Contact CK Living
Message the CK Living team
Need help choosing, ordering or checking an existing order? Contact our WhatsApp or email support team.
Quick support links
WhatsApp Support07459 836937Best for quick product questions, delivery, fabric and sizing advice.
Email Supportcustomersupport@ckliving.co.ukBest for detailed order records, warranty concerns and formal enquiries.
Bespoke & tradeCustom sizes, fabrics & projectsHome customers, interior designers and trade clients can send a brief below.
Bespoke, trade or general enquiry
Tell us what you need.
Use the form for custom sizes, alternative fabrics or colours, interior-design projects, product questions or a call-back request.
Bespoke/custom-made items are made to your specification and are excluded from change-of-mind returns. Your statutory rights for faulty or misdescribed goods are unaffected.
Frequently asked questions
Tap a question to open the answer.
How long does delivery usually take?
Most standard mainland UK sofa orders aim for a 1–2 week delivery window where stock, production and courier routing allow. Some remote areas, custom items or busy periods may take longer.
Do I need to check access before ordering?
Yes. Please measure doors, hallways, stairs, lifts and tight turns. If you are unsure, send us photos or measurements before ordering so we can advise.
Can I pay a deposit and the rest on delivery?
Selected orders may be available with a deposit and remaining balance paid on delivery. Availability can depend on product, address and order details.
Do you offer finance?
0% finance may be available on eligible orders, subject to status, approval and provider terms. Shop Pay instalments may also be shown at checkout where available.
Can I order fabric swatches first?
Yes. Fabric swatches are recommended before choosing a colour, especially with neutral tones, velvet finishes and rooms with changing light.
Can sofas be customised?
Yes. Selected sofas, beds and headboards can be made in custom sizes, configurations, fabrics or colours. Use our bespoke enquiry form or WhatsApp us before ordering. Bespoke orders are excluded from change-of-mind returns.
What does the warranty cover?
Warranty cover depends on the product, but may include frame manufacturing defects and general manufacturing faults. Wear and tear, misuse and accidental damage are not usually covered.
Can I return a sofa if it does not suit my room?
Eligible standard sofas include our 48-hour free-return trial. Bespoke/custom-made items are excluded from change-of-mind returns. Other product categories can have different terms, and statutory rights remain unaffected.
When should I report an issue?
Please inspect your furniture on delivery and contact us as soon as possible with photos, your order number and a clear explanation.
How do I choose between left-hand and right-hand sofas?
Stand facing the sofa from the front. The side with the longer chaise or corner section determines whether it is left-hand or right-hand facing.
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Still need help?
Send us a WhatsApp or email and our support team will help you choose, measure, order or resolve an existing query. For phone ordering, request a call from the product page.